Refund policy

Standard Returns

We want you to be happy with your order. If something isn't right, we accept returns under the following conditions:

  • Return window: You may return eligible items within 7 days of delivery.
  • Condition: Items must be returned in original, unmarked, and resalable condition — free from creases, writing, water damage, or other signs of use.
  • Proof of purchase: Please include your order number or a copy of your receipt/packing slip with your return.
  • Refund method: Approved returns are issued as store credit to be used on a future purchase at Tavola Books. We do not offer refunds to the original payment method for standard returns.
  • Return shipping: Customers are responsible for the cost of return shipping on standard (non-damaged) returns.

Damaged or Defective Items

If your order arrives damaged or defective, we'll make it right:

  • You may return the item for a full refund to your original payment method.
  • We do not charge you for return shipping on damaged or defective items — contact us and we'll provide instructions for a prepaid return, or in some cases may not require the item to be shipped back at all.
  • Please contact us within 7 days of delivery and include a photo of the damage where possible, so we can process your return quickly.

How to Start a Return

  1. Email us at hello@tavolabooks.com with your order number and the reason for your return.
  2. We'll confirm whether your item is eligible and provide return instructions.
  3. Once we receive and inspect your return, we'll issue store credit (or a refund, for damaged/defective items) within 5 business days.

Non-Returnable Items

The following items are not eligible for return:

  • Gift cards
  • Items marked "final sale"
  • Items that show signs of use, damage caused after delivery, or missing original packaging

Questions?

If you have any questions about a return or believe your situation isn't covered above, reach out to us at hello@tavolabooks.com and we'll do our best to help.